Privacy Policy
Privacy Policy: Basis and Purpose of Use
At Riva Charters, we respect each of our clients' right to personal privacy. To this end, we use the information and data provided to us exclusively for the purposes described below.
1. Requested Information: We collect the information strictly necessary for the safe and legal provision of our tourism services, such as identification data, payment data, logistics data, confidential or family information, etc.
2. Purpose of use: In compliance with the Panamanian Personal Data Protection Law (Law 81 of 2019), we use your data only for the following purposes:
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Service Management: Process your reservation, confirm itineraries, and coordinate tour logistics (meeting points, schedules).
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Communication: Contact you in case of operational changes, emergencies, or to send your final reservation information.
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Experience Improvement: Evaluate and improve the quality of our services.
3. Sharing and Transferring Information: Riva Charters undertakes not to sell, rent, or trade your personal information. Your data is only shared when strictly necessary to provide the service: -
Authorities: Identification and manifest information is provided to Panamanian maritime, port, or regional authorities upon request.
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Payment Platforms: Payment data is transferred to the external payment platform (e.g., PayPal, PagueloFácil, etc.) to process the transaction.
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Operational Staff: Your logistics and contact information is shared with our guides and captains only on the day of the tour for proper service and check-in.